FAQs
Frequently asked questions
FAQ Topics:
If you have a question not answered here, do not hesitate to get in touch and ask.
General Information
Where is Fitstuff Clinic located?
Fitstuff Clinic is based in the centre of Guildford, Surrey, within the Fitstuff running shop. We offer a wide range of treatments and specialist services, all under one roof.
Do I need to be a runner or athlete to visit Fitstuff Clinic?
Not at all. Although we specialise in sports injuries and running-related conditions, we treat people of all ages and activity levels, whether you’re recovering from an injury, managing pain or looking to improve your mobility.
What treatments and services do you offer?
We offer physiotherapy, osteopathy, sports rehabilitation, sports massage, shockwave therapy, 3D gait analysis, exercise physiology testing and specialist running assessments.
How do I know which practitioner is right for me?
We understand that choosing between different treatments can be confusing. If you’re unsure who to book with, please contact us and we’ll help guide you towards the most appropriate practitioner.
What’s the difference between physiotherapy and sports injury rehabilitation?
Both physiotherapists and sports rehabilitation specialists assess and treat musculoskeletal injuries, helping patients recover and return to their normal activities or sport. Our physiotherapists, Josefin, Theika and Chris, treat a wide range of conditions, including sports injuries, acute injuries and post-operative rehabilitation. Andy specialises in sports injury rehabilitation, strength and conditioning, and is also a Running Technique Specialist. There is considerable overlap between the two services, and we’re always happy to help you choose the most appropriate practitioner.
Do I need a GP referral?
No, you can book directly with us without a GP referral. If further medical investigation or a specialist opinion is needed, we’ll discuss this with you and advise on the next steps.
What happens at my first appointment?
Your practitioner will discuss your symptoms, medical history, lifestyle and what you’d like to achieve before carrying out an assessment. They’ll explain their findings and work with you to develop a treatment or rehabilitation plan tailored to your needs. You’ll also have plenty of opportunity to ask questions.
How many appointments will I need?
This depends on your condition, how long you’ve had your symptoms, the treatment you’re receiving and your individual goals. Some problems may require only a few appointments, while more complex injuries or post-operative rehabilitation can take longer. We’ll discuss your treatment plan following your initial assessment and regularly review your progress, with the aim of helping you manage your recovery independently as soon as possible.
What should I wear to my appointment?
Wear comfortable clothing that allows you to move freely and provides easy access to the area being assessed. Depending on your treatment, you may be asked to remove some clothing, sometimes down to your underwear. We recommend wearing suitable underwear or bringing a pair of shorts, particularly for lower-limb or running assessments. Your practitioner will always explain what they’re going to do and ask for your consent before proceeding. Your comfort, dignity and privacy are always respected.
How do I book an appointment?
You can book online through our website or contact the clinic directly. Payment is required at the time of booking for online appointments.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice will be charged the full appointment fee.
How do I pay for my treatment?
Where are the nearest car parks?
Is there wheelchair or pram access to Fitstuff Clinic?
What happens if I’m attending an appointment outside shop opening hours?
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