General Questions

What is the cancellation policy?

Please give us 24 hours’ notice if you need to cancel or postpone your appointment. Appointments cancelled less than 24 hours’ notice will incur a fee of 50% of the appointment cost.

Where are the nearest car-parks?

There are several public carparks nearby. The closest are in Castle St and Sydenham Rd.

How do I pay for my treatment?

We accept payment by cash and all major credit and debit cards (except American Express).

Is there wheelchair or pram access to the clinic?

One of our clinic rooms is located in a basement accessed by a flight of stairs. If you are unable to negotiate these, please tell us and we’ll make sure your appointment is at ground level.


What should I expect from my first treatment?

Case history

Before your treatment we will complete a consultation form. This will include questions about your problem area, previous injuries and your medical history. We will ask about your lifestyle, your job and daily activities in order to help aid our diagnosis.

Physical exam:

During your physical examination you will need to undress to your underwear or vest and shorts. We will examine your posture and ask you to carry out a few simple movements to help us identify which movements make the pain worse. We may include a few other tests such as blood pressure, pulses and reflexes. We then continue with a hands-on examination to gently feel for restrictions or structural problems in your muscles, tissues, joints and bones.

Treatment techniques will usually involve a combination of:

  • Soft tissue massage

  • Joint articulation and manipulation

  • Muscle stretches

  • Exercise prescription

The purpose of these techniques is to help relieve pain and encourage movement of the area. At the end of the treatment the osteopath will discuss stretches and exercises to be completed at home to continue improving the problem.

How many visits will it take?

This depends on the condition you present with, how long you have had the symptoms and the speed your body responds to treatment. Sometimes only one appointment is required; however, on average 3-4 sessions are typical. Our aim is to help you reach your potential in as few treatments as possible.

We actively encourage you to ask as many questions as you like at any stage of the appointment and will discuss each phase of treatment with you.

Sports Massage

I do not participate in sport. Is a sports massage suitable for me?

Sports massage is not just for athletes and “sporty” people. Anyone can benefit from this type of treatment regardless of their age, gender or level of fitness.  Massage can also help with the management of pain and tension associated with occupation, lifestyle and emotional stress.

What should I wear?

It’s important for you to feel relaxed throughout your treatment. Some people are happy to undress down to their underwear, others prefer to wear a vest and shorts, so wear something you are comfortable in.

Do I need consent from my GP or other Medical Practitioner?

All our practitioners are highly qualified, fully insured and regulated by their associated board. As part of the initial consultation any contraindications will be identified. Should we identify anything that prevents treatment, we will recommend you seek medical consent before we progress.

Are there any contra-indications to treatment?

If you are undergoing medical treatment for a condition, written consent may be required from your medical practitioner or consultant before massage treatment can commence.

Whilst massage can be beneficial for the treatment of many minor musculoskeletal conditions and certain medical conditions, there are certain instances and medical conditions where massage may be a contraindication.

These include:

  • Acute Inflammation

  • Open Wounds

  • Bone Fractures

  • Deep Vein Thrombosis

  • Varicose Veins

  •  Bleeding Disorders

  • Infectious Skin Diseases

  • Cancer (GP consent Required)

  • Post Surgery (GP consent required)

  • If you are feeling unwell, have a virus or high temperature